One agent, one network. For a team that wants its trunks watched and a way to prove what happened.
Adds the Signalling Lab, so you can send the header a vendor says they never receive.
The largest cloud tier, for a carrier running tests across several sites. Load testing is an optional extra.
Tell us what you need and we’ll propose the right setup.
What each tier includes
| Essentials | Professional | Scale | Enterprise | |
|---|---|---|---|---|
| Modules | SIPAlive + SLA Monitoring | SIPAlive + SLA + Signalling Lab | SIPAlive + SLA + Signalling Lab | All, tailored |
| AI assistant | 500 credits / month | 2,000 credits / month | 6,000 credits / month | Custom |
| SIP accounts | 16 | 64 | 256 | Custom |
| Agents | 1 | 2 | 3 | Custom |
| Concurrent calls | 5 | 15 | 50 | Custom |
| Load testing | — | On request | On request | Custom |
| Data retention | 30 days | 45 days | 60 days | Custom |
| Reports, API, CLI, CI templates | Included | Included | Included | Included |
| Support | E-mail, within 1 business day | E-mail, within 1 business day | E-mail, within 1 business day | Contractual SLA |
Running it on your own network
Backend and agent on one machine in your network, with no outbound connection to us at all. Updates arrive as an offline bundle. Includes SIPAlive and SLA Monitoring.
One backend and as many agent machines as you have sites, so each site is measured from inside itself. All modules.
On-prem is a subscription covering the licence, updates and support, with a fixed installation fee. It costs more than our cloud rather than less — we cannot log in to your network, so each support case is slower and every release is a bundle. Tell us about your sites and we will put a number on it.
Before you commit
On our hosted sandbox, so you can see how it behaves before anything touches your network. Three accounts and one session — enough to get the feel of it.
Professional scope with an agent in your own network and a kickoff session, so you are testing your own trunks rather than ours. We agree what success looks like on day one, in writing, and review it together at the end.
Questions people ask about the price
No. There is no minute meter and no per-test charge anywhere in the product, so nothing you do can produce a surprise invoice. The price depends on the size of the setup only.
No. Add as many colleagues as you like; roles and per-team visibility are included in every tier.
The software stops at the limit and we contact you — we never bill overage automatically. New accounts and calls beyond the limit are refused rather than charged for.
Upgrades take effect as soon as the paperwork is signed, billed pro rata, and run to the end of your current term. Downgrades happen at renewal.
Yes. The yearly price is about 10% below twelve monthly payments, and a two- or three-year commitment reduces it further. Ask us.
Credits pay for the AI assistant. Each plan includes a monthly allowance: 500, 2,000 or 6,000 credits on Essentials, Professional and Scale, and a custom one on Enterprise. Routine steps run on a lighter model and use fewer credits than troubleshooting, and the assistant shows how much of your allowance you have used.
Load testing is an optional module on Professional and Scale, on request, and is not part of Essentials. Tell us the load you need to reach and we will price it.
Tell us how many sites you have and what you are trying to prove. We will say which tier covers it, and say so if none of them do.